Three Reasons to use BlackBox Recording and Screen Capture in Healthcare

Melissa WelanderUser Experience Monitoring

Today’s health information systems are becoming increasingly complex, as they are constantly evolving. Modern EHR’s cover a wide range of new functionalities and will eventually replace a large portion of the systems that are currently being used in hospitals. As these systems increase in complexity, there is a need for consistent system development starting from the initial implementation phase all the way through to production, testing, and deployment. Continuous development calls for practical insights about clinical work and development skills, which can be used to improve the system as a whole for all end users.

Black box recording is usually known from airplanes, but a similar recording approach is often used in air traffic control and emergency control rooms. Recording of user actions and interfaces at control systems is called “at-the-glass recording”. At Adusso we believe that a similar approach can be used in healthcare, as it has proven to significantly improve long term patient care procedures by collecting user experiences through clinical practice.

  1. Improving clinical practices – Best practices can be learned by identifying positive outliers in working practices, which can be used for collaborating with other professionals.
  2. Providing “dashcam” for Doctors – Just like the dashcam in a car, our blackbox solution can trace abnormal operation in an EHR system. These operations can then be traced and reported to regulatory authorities with evidence for corrective actions.
  3. Troubleshooting software issues – Software issues can be spotted by the users and resolved by technical support “SWAT” teams dedicated to prioritize and improve system usability.

UXblackbox and associated software tools are built for these purposes. We are ready for EHR optimization driven by clinician insight.